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Qualifirst
The Qualifirst Group is Canada's leading distributor of gourmet food products. The
company maintains 2,000 SKUs used or carried by more than 1,500 restaurants, a thousand
retailers and hundreds of specialty shops across the country. It has a 10,000 square
foot distribution center in Toronto and a companion 13,000 square foot facility
in Vancouver, British Columbia.
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- Although Qualifirst was enjoying growth through both its widely-dispersed distribution
centers, a time-consuming product ordering process created delivery and service-level
issues.
- Slow-moving SKUs made it harder and more time-consuming to manage purchasing manually
- Qualifirst was experiencing too many sales-draining “stock-out” situations at both
distribution centers
- Increase service levels
- Minimize stock-outs at both centers
- Decrease management’s time spent in purchasing
- Obtain richer forecasts and more data
- Offer a modern, customizable purchasing interface
- Produce a more robust distribution channel
- On-time product delivery improved from 85% to 95%
- Time needed to finish the ordering process was slashed from three days to an hour
and a half, roughly a 90% time saving
- Time to complete intra-company orders between the Toronto and Vancouver locations
was reduced to 30 minutes from four or five hours
- Salespeople started enjoying higher commissions because of improved order fill times
- Deployment of the system now helps Vancouver employees feel more like a part of
the company
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